> ## Documentation Index
> Fetch the complete documentation index at: https://spreecommerce.org/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Issue Store Credits

> Learn how to issue store credits to customers in the Spree admin dashboard.

Store credits allow you to add funds directly to a customer’s account. Unlike gift cards, store credits are tied to a specific customer and cannot be transferred. They are commonly used for refunds, compensation, or loyalty rewards.

In more advanced use cases, store credits can serve as the primary payment method - particularly in B2B scenarios where customers operate on prepaid balances or agreed credit thresholds that they draw from over time.

## How to Issue Store Credits

You can issue a store credit from two places:

* **Loyalty → Store Credits** - click **Issue store credit** and choose the
  customer to credit. Use this when you already know who should receive the
  credit and don't want to open their profile first.
* **Customers → a customer's profile** - click **Issue store credit** in the
  **Store credit** card. The credit goes to that customer.

Both open the same form:

* **Customer** - who receives the credit (only asked on the Store Credits page)
* **Amount** - the value of the store credit
* **Currency** - which currency the credit is in, if your store sells in more
  than one
* **Memo** - an optional internal note explaining why you issued the credit

Click **Issue store credit** to save. The balance is available to the customer
straight away. When you issue from the Store Credits page, the new credit opens
so you can check it.

## Edit Store Credits

1. Open the customer's profile
2. In the **Store credit** card, open the menu (**⋮**) on the credit's row
3. Click **Edit**, change the amount or memo, and click **Save**

You can't change the currency of a credit. Once a customer has spent part of a
credit, its amount is locked too; only the memo can change.

## Delete Store Credits

1. Open the customer's profile
2. In the **Store credit** card, open the menu (**⋮**) on the credit's row
3. Click **Delete** and confirm

<Note>Deleting a store credit permanently removes the balance from the customer's account.</Note>

## See Every Customer's Credit in One Place

To see what your store owes in total, go to **Loyalty → Store Credits**. See
[Store Credits List](/docs/user/loyalty/store-credits-list) for how to read and
filter it.


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