> ## Documentation Index
> Fetch the complete documentation index at: https://spreecommerce.org/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Store Credits List

> See how much your store owes in prepaid balances, to whom, and why.

A store credit is money your store owes a customer. Spread across many
customers, credits are easy to lose track of: without a place to see them
together, answering "how much do we owe in total" means opening every customer
in turn.

**Loyalty → Store Credits** shows every credit in your store on one page, with
the outstanding balance summarised above it. You can also issue a new credit to
any customer from here with **Issue store credit** - see
[Issue Store Credits](/docs/user/loyalty/store-credits).

## Read the Outstanding Balance

Above the table sits one card per currency you have issued credit in. Each card
shows three figures:

* **Outstanding** - what is still owed. This is the number that belongs on your
  books as a liability.
* **Issued** - everything ever put on a credit in that currency.
* **Used** - how much of it customers have already spent.

The cards follow whatever filter is active. With no filter they answer "what
does the store owe"; filter by a customer and the same cards answer "what does
this customer hold".

## Filter and Search

The table can be narrowed by:

| Filter | The question it answers |
| - | - |
| Customer | Who holds this credit |
| Standing | Is there money left, or has it all been spent |
| Currency | Which set of books this belongs to |
| Origin | Did a gift card create it, or something else |
| Issued by | Which staff member put it there |
| Created | When it was issued |

The search box matches the memo, which is the free-text reason written when a
credit is issued or by the workflow that created it.

## Understand Where a Credit Came From

The **Origin** column names what created the credit:

* **Gift card** - a customer redeemed a gift card and the balance moved onto
  their account.
* **Return**, **Exchange**, **Claim** - a post-sale process refunded to credit
  rather than to the original payment method.
* **Issued by hand** - a staff member created it directly, usually as
  compensation or a goodwill gesture. The memo says why.

## Open a Credit

Click any row to see the credit's full details and its **ledger** - every
movement of the balance since it was issued, newest first. A credit is
allocated when created, authorised when a customer starts a checkout with it,
captured when that order is paid, and voided or credited back if the order is
cancelled.

## Edit or Delete a Credit

Use **Edit** to change a credit's amount or memo, or **Delete** to remove it.
Both are in the menu at the end of each row and at the bottom of the credit's
panel. **Open customer profile** takes you to the customer who holds the
credit, where the same actions are available. See
[Issue Store Credits](/docs/user/loyalty/store-credits).

<Note>
  A credit that has been partly or fully used cannot have its amount changed or
  be deleted, because the money has already been spent against an order.
</Note>

## Related

* [Issue Store Credits](/docs/user/loyalty/store-credits)
* [Gift Cards](/docs/user/loyalty/gift-cards)
* [Issue a Gift Card](/docs/user/loyalty/issue-gift-card)


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